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Focusing on the Basics: Saving Safe Seconds
Today marks the start of a weekly blog, to let you, our valued customers, know what we’re doing on your behalf to improve transit in this greatest of cities.If we get the funding (and I am speaking...
View ArticleAccountability: Group Station Managers
Two weeks ago, we proudly introduced our new station management team with a mandate to transform all aspects of our subway station service. The subway has been divided into twenty two groups, each...
View ArticleMaking Transit Forgettable
After nearly thirty years in transit, I’ve learnt to take the rough with the smooth.You can have a really bad run of incidents for no apparent reason and with no obvious connection that is just as...
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Changes for “Service Changes” and Beyond
If I’ve learned anything during my first year in New York City, it’s that New Yorkers don’t just live in the now... they live in the right now.While we’ve long reported performance metrics at a high...
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